Our Process

How and Why We Do This
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Property insurance policies obligate the insured-policyholder to prove the claim to the insurance company. We are skilled in all aspects of the insurance claims process, thereby, putting the insured on equal footing with the insurance carrier.


The Detailed Inner Workings of Our Process

Step 1: Have A Plan

After the initial consultation, we hope you will realize the value of having a professional on your side. In order for us to be your representative and file your claim, you must appoint Alliance Group as your claims consultant. We will ask you to sign an authorization form allowing us to notify the insurance company. Your needs and coverages are generally determined by what we are able to negotiate for you. That means that we are highly motivated to do all we can to make sure you are fairly compensated in your insurance settlements with consideration to your coverage and insurance policy limits. One of the things we pride ourselves on is making sure fees and related expenses are understood upfront so there are no surprises.

Step 2: Investigation

Once we become your authorized claim consultant, the first step is the analysis of your policy provisions and stipulations as they relate to your loss. In many cases we have found the printed policy forms are contradictory to current practices and procedures of insurance adjusting in your area. Keep in mind that your insurance policy is a contract. While we do not dispense legal advice, given the nature of insurance disputes , we have seen instances where over the year’s court rulings may have an effect on the practice and procedures of adjusting property claims in your state. Thus what’s in a standard generic insurance policy may not be what the law of the land is where the loss occurred.

We pride ourselves on staying current and in compliance with all issues that affect our profession through updated and current continuing education requirements required by the State regulators where we hold our professional licenses.

Step 3: Documentation of the Claim

As the insured, you are required under the insurance policy to conform to the “Your Duties After a Loss” provision contained in your policy. This can be an involved and detailed process requiring time and expense to meet the requirements. As your claim representative , your Alliance Group will create an exact profile of your property so it reflects its true value and conforms to your insurance policy language. This in-depth process includes:

  • Detailed construction estimates with supporting engineering documents if needed
  • Detailed and verified inventory and contents schedules with correct valuation and supporting documentation.
  • In-depth business interruption coverage analysis which includes projections and forecasts .
  • The required technical and supporting documentation showing the current industry publications and authoritative papers supporting positions taken in the claim adjustment process.

Step 4: Presentation of the Claim

After the full extent of the damage has been determined and documented a schedule of losses is prepared and undergoes a complete review by our staff. The claim is then segregated into the separate categories which conform to the various policy provisions that apply. A thorough review of the documents is made with the client and the property insurance claim is submitted to the insurance carrier.

Step 5: Negotiations and Settlement

Upon approval and submission, we initiate claims status follow-up on the insured’s behalf to expedite the processing of the claim. We also make ourselves available to answer any claim clarification requests posed by the insurance company. A well-defined position that is professionally documented will gain the respect of the insurance company representative and a fair settlement of your claim. We are also mindful of the negative financial impact of a loss to your property and we pledge to work diligently in resolving your claim in a timely manner.

Having a professional on your side is extremely valuable and the key to the success of your claim. Your insurance carrier has their representatives and adjusters working for them. Shouldn’t you have an advocate, ensuring a favorable outcome?